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Frequently Asked Questions

Can I schedule a Quick Chat with you to discuss my trip?

YES! Just click here to schedule a quick 30-minute video chat or phone call with me. After that, you will receive an email that outlines the next steps that will get you closer to your dream vacation!​

Who do you work with?

I work with people looking to plan their dream vacation without the stress that comes with it! We'd be perfect to work together if:

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  • You know the value of your own time, and pouring over the internet for hours at a clip to create the perfect travel itinerary is not your idea of time well spent.

  • Budget travel isn’t your thing. Our agency strives to books 4 star and higher accommodations. We work with clients who are willing to invest a minimum of four figures into their vacation experience. For lower star ratings, a wavier will be required.

  • You desire to work with an experienced travel advisor so that we can do all the hard work, plan your dream vacation, and prepare you for everything you'll get to enjoy on your trip.

 

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Is there anything you don’t book?

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  • 3 star and below accommodations with some exceptions. For example, you're trekking the Inca Trail and camping is part of the trip. OR, depending on the location/type of trip you’re booking, 4 star and above accommodations just may not exist.

  • Certain vacation rentals, like Airbnb’s. We can’t vouch for them, and we only book what we know to be the best for our clients. 

  • Most US Travel within the contiguous 48 states. We do book Hawaii, Alaska, and US territories. Feel free to reach out and we’ll be happy to discuss in more detail!

 

 

​Why should I work with your agency? 

 

Neo Sxoul Luxury Travel is not just a booking agency. We are a full-service travel agency that provides our clients with support and guidance from the moment they contact us until well after their trip is over. Our agency is about building relationships with our clients so we can serve them better when it comes to designing their ideal vacations.

 

Neo Sxoul Luxury Travel has been cultivating a network of travel professionals throughout the world. We will be the first to admit that we do not know everything there is to know about travel. But guess what? When we don’t know the answer, we reach out to one of our trusted travel partners and receive the answer in no time.

 

Our agency has access to industry resources that the general consumer does not. When you work with our agency, you are working with a travel industry insider. We always have the inside scoop and will make sure that you do too.

 

We are advocates for our clients. Sometimes the unexpected comes up when you’re traveling. No problem, we have you covered. 

 

Stress-free travel planning. You are not looking for a cookie-cutter vacation. You want a vacation that is personalized just for you and suits your travel style. That kind of travel planning takes up a lot of your precious time and it can be overwhelming. We’ll take care of everything. All you need to do is pack and enjoy your vacation!

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What destinations do you book?​

We primarily work within, Mexico, the Caribbean, Hawaii, South America, Asia. Some of our most popular destinations include:​

  • Mexico

  • Dominican Republic

  • Greece

  • Costa Rica

  • Antigua

  • Aruba

  • Jamaica

  • Japan

  • Croatia

  • Barbados

 

Just because you don’t see your destination listed it doesn’t mean that we don’t work within that region. Please reach out to us for more information. We will be happy to refer you to another trusted agency if we cannot accommodate your request.​

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Do you book group tours and escorted travel?

 

We put together customized tours for all kinds of groups. Family, friends, organizations, employee appreciation…. We do it all. We like to keep our customized groups to under 20 people but we are happy to speak with you about larger groups.

 

Escorted tours are a great way to see the sites while someone else does all the heavy lifting. Not to mention that we can find you an amazing escorted tour option in just about any destination you can imagine. Most tours have time built into the itinerary that will allow travelers to do some sightseeing on their own as well.

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Do you have any passport requirements?

 

Our agency requires that all travelers have valid passports for at least six months after their proposed return date, for international destinations. This is done to protect our clients and their investment. Country and airline requirements differ in many cases. Airlines may prohibit you from boarding even if the country you are visiting has a more lenient passport policy. Our agency requires a six-month validity date in case passport offices are closed and clients cannot renew their passports in a timely manner.

 

We require clients to provide us with a copy of their passports and IDs before research begins so that we can ensure no delays in sending you on the vacation of your dreams.

 

I've noticed that most agencies charge fees, what are yours? 

 

Customized travel involves many moving elements, and we are here to manage all of them for you! 

 

We require a Research and Planning Fee to be paid before a custom itinerary is created. Please click here for specific pricing information.

 

In general (but not always), travel agents are paid on a commission basis by the suppliers they work with. Our Research and Planning Fee gives us the freedom to work with trusted suppliers based on their merit and past experiences, not their commission rate.

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The name of the agency is Neo Sxoul Luxury Travel why do you keep saying we and our? 


Even though I, Allura is the face of the agency and also the person that you will be directly working with. What you don’t see is the amazing “behind the scenes” support team, and they're an important part of what I do! They help me with everything from tech, to social media, destination contacts, and so much more. Their hard work and dedication helps to streamline my business and keep it running like a well-oiled machine!

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I want to plan my vacation with you! How should we get started?

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I'm looking forward to meeting you! Please click the button to schedule a 30-minute Quick Chat with me so I can learn more about your upcoming trip, or go ahead and request a quote!

Get in Touch

Business Hours:

Monday-Thursday: 10am-3pm

Friday-Saturday 12pm-3pm EST

Sunday: Closed (emergencies only)

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Address:

8041 Brier Creek Parkway #1046 Raleigh, NC 27617

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